Comments on: New survey supports trend for social media use http://www.bondbuzz.eu/2008/09/27/new-survey-supports-trend-for-social-media-use/ Fri, 30 Jul 2010 11:02:45 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Dan Thornton http://www.bondbuzz.eu/2008/09/27/new-survey-supports-trend-for-social-media-use/comment-page-1/#comment-4 Dan Thornton Thu, 09 Oct 2008 16:37:59 +0000 http://www.bondbuzz.eu/2008/09/27/new-survey-supports-trend-for-social-media-use/#comment-4 I've started to notice that I respond more positively to companies and organisations which i know are reachable via services like Twitter - mainly because it means I can use the tools I'm most comfortable with for obtaining a quick response for anything that is easy to solve, and only need to revert to emails for longer explanations. I'm coming to expect to be able to find a customer service type person, mainly due to the presence of the usual oft-quoted examples of Zappos, Dell, Comcast etc, and especially positive experiences with the likes of Firefox_Answers, and other start-ups. I’ve started to notice that I respond more positively to companies and organisations which i know are reachable via services like Twitter - mainly because it means I can use the tools I’m most comfortable with for obtaining a quick response for anything that is easy to solve, and only need to revert to emails for longer explanations.

I’m coming to expect to be able to find a customer service type person, mainly due to the presence of the usual oft-quoted examples of Zappos, Dell, Comcast etc, and especially positive experiences with the likes of Firefox_Answers, and other start-ups.

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